Refund and Returns Policy
In staying true to our high standards of customer satisfaction, we offer a lifetime warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear, breakage, loss, or theft.
Please inquire with customer care at email@example.com for repair process.
If you have received defective, damaged or incorrect merchandise, please contact us within 48 hours of receipt.
Refunds and Exchanges
We hope all of our Pendulum customers fall in love with their jewelry, however, if you have a change of heart and would like to return an item for a refund or exchange, please contact our customer care within the first 7 days of receiving your order at firstname.lastname@example.org.
All items for refund or exchange should be returned to Pendulum unaltered or worn in any way, including the original packaging. Our team will provide you with a label & instructions for your return. There is a $20 shipping fee for all returns, & if you decide to exchange, we will credit you $20 towards your new item.
All refunds are issued within 7 business days of receipt of the returned items and are applied to the same source of payment on the original order. Processing times may vary between financial institutions, please allow 7-10 business days for a credit to appear on your credit card statement.
Kindly note that we ask you to send your piece back to us within 5 days from receipt of shipping labels, to avoid the return being voided.